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Privacy policy

Last updated November 11, 2026

NeverHold answers calls, texts, emails and chats for small businesses. That means we handle information about two groups of people: the business owners who use NeverHold, and the customers who contact those businesses. This page explains what we keep, why, and who helps us run the service.

What we collect

  • From business owners: your name, email, business details, settings, and what you tell your team about your business.
  • From people who contact a business: phone numbers, names and details they give, call transcripts and summaries, text messages, emails, website chats, and appointments they book.
  • Call recordings: calls are recorded, and callers are told so at the start of every call. The audio is stored by our voice provider, Vapi; we keep the transcript and summary.
  • Technical data: IP addresses, used only to stop abuse (for example, too many sign-up or password-reset attempts), and a cookie that keeps you logged in.
  • Payments: handled by Stripe. We never see or store your full card number.

Signing in with Google

If you choose "Continue with Google", Google shares your name, email address and profile picture with us. We use them only to create your account and log you in. We never see your Google password, and we don't ask Google for anything else unless you connect your calendar.

If you connect Google Calendar, we check when you're busy so your team never books over it, and we add, move or remove the appointments NeverHold books for you. We don't keep the details of your other events. You can disconnect at any time.

NeverHold's use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements.

Why we use it

Only to run the service for the business: answering and summarising calls, booking and reminding, sending follow-ups and review requests, and showing the owner what happened. Callers are told at the start of a call that it is recorded. We do not sell personal information, and we do not use it for advertising.

Who helps us run NeverHold

These providers process information on our behalf, only to deliver the service. Most of them, including our database and hosting, are in the United States, so your information is stored and processed there.

  • Supabase: database
  • Render: hosting
  • Cloudflare: our domain, website traffic and email forwarding
  • Twilio: phone numbers, calls and text messages
  • Vapi: the AI voice on calls, and call recordings
  • Anthropic: AI that writes replies to texts, emails and chats, and reads the website an owner gives us
  • Resend: sending and receiving email
  • Google: signing in with Google, and your Google Calendar, only if you connect it
  • Microsoft: your Outlook calendar, only if you connect it
  • Calendly and Acuity Scheduling: your booking app, only if you connect it
  • Stripe: payments

How long we keep it

While a business uses NeverHold, we keep its information so the owner can see their calls, messages and appointments. When the service ends, we keep everything for 30 days in case the owner comes back. After that we delete the business's customer data (calls, appointments, messages, emails, quotes and chats), release its phone number and disconnect any connected calendar or booking app. The owner's account stays until they ask us to delete it. IP addresses used to stop abuse are deleted within 2 days. We may keep billing records longer where the law requires it.

Your choices

You can ask to see, correct or delete the information we hold about you. If you contacted a business that uses NeverHold, you can also ask that business directly. Business owners can ask us for a copy of their data, which we send in a common file format, or ask us to delete their account and its data.

Contact

Questions about privacy: info@getneverhold.com